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Partner support

Resources for Foxelpie channel partners.

Deal registration, training, certifications, marketing materials, and escalation paths — everything you need to run effective deals on Foxelpie-distributed products.

What partners get

Support stack across all four tiers.

DR

Deal registration

90-day protection on registered opportunities. Submit through your partner portal account.

TR

Training & certifications

OEM-certified training tracks. Vendor-sponsored bootcamps for Certified and Strategic Elite partners.

CC

Co-branded collateral

Datasheets, case studies, and proposal templates customised with your branding.

MDF

Market Development Funds

Quarterly MDF allocation for Certified and Strategic Elite partners. Pre-approved spend categories.

PM

Named partner manager

Direct contact from day 1 — even at Registered tier. Phone, email, escalation path.

VE

Vendor escalation

When OEM support queues stall, we escalate through our vendor relationships on your behalf.

Tier-based SLAs

What support looks like at each tier.

CapabilityRegisteredAuthorisedCertifiedStrategic Elite
Partner portal
Deal registrationPriorityPriority
Named partner managerPooledPooledDedicatedDedicated
MDF allocationStandardPremium
Support responseBusiness hrsBusiness hrsNBD SLA4-hour SLA

Existing partner needing help?

Log into the partner portal or contact your named partner manager directly. For urgent issues use the support ticket portal.